Change WordPress user roles and capabilities Forums Bug Reports Multisite-logged in as Administrator-No users can be seen

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  • #3271

    I’m using your Pro Personal User Role plugin for multisite. When logged in as an Administrator my multisite users can’t see any users in their website dashboard at Users-All Users…therefore they can’t edit their profile. I can see the users at Users-All Users when I login as a Super Administrator. Administrators could see the Users up until approximately a month ago. Please help.


    Will something change if you deactivate URE temporally? If not, try to deactivate all plugins and then activate them back one by one to isolate a problem.

    Do you have “Other role access” add-on active? Did you set any restrictions for administrators with this add-on?


    Yes, something changes when I deactivate URE. I can see the Users when logged in as an administrator with URE deactivated. I can also still see Users when logged in as Super Administrator when URE is deactivated.
    I have “Other role access” add-on active with no restrictions set.
    I think one of your last 2 updates of your free plugin resulted in this issue. We then purchased the Pro Personal. We are running WordPress 4.4.3. Any WP updates cause issues with our theme. We have been in the process of getting the theme updated so we can update WP. Do you have a previous version of your plugin that we might try until we get our theme and WP updated?
    I also recorded a 2 minute Camtasia video to show you my settings and User capabilities if you would be interested in seeing it.
    Or…do you ever do you ever screenshare and troubleshoot?


    Yes, send me a link to your video. You can send it directly to support email.

    I do not resolve support questions via online sessions. If that’s possible I may look at your site directly with superadmin permissions.

    From what date (month, year) older version may help?


    I sent you the video directly.
    I would need to get permission to let you in as superadmin.
    I am almost positive all was working well in December 2016. Maybe version 4.30 or 4.31 would work.



    If all 3 users added to this subsite have an ‘administrator’ role, then any current user (except superadmin) with ‘administrator’ role will not see other users with the same role and see the empty users list. URE adds this protection to exclude a case when one single site administrator changes permissions for another.

    If you trust to all single site administrators it’s possible to switch off this protection using ‘ure_supress_administrators_protection’ filter. It returns ‘FALSE’ by default. If you will return ‘TRUE’ from this filter then protection will be switched off.

    add_filter('ure_supress_administrators_protection', 'ure_supress_administrators_protection', 10, 1);
    function ure_supress_administrators_protection ($supress) {
      return true;

    Just insert code above to your active theme functions.php file.

    WordPress assigns roles to users on a per site basis. So if user has an ‘administrator’ role at one site it does not mean that he has the same role at all subsites automatically.
    When you open user’s capabilities at the “Network Admin Center->Users” you see role assigned to a user for the main site only (usually ID=1).
    If you wish that user has the same role for all network you can click “Update Network” button. The important condition – this role should exist for all subsites.
    In order to replicate all roles from the main site to all subsites you can click “Update Network” from “Network Admin->Users->User Role Editor”. Then all subsites will have the same roles and capabilities as the main site has.

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