Change WordPress user roles and capabilities Forums Bug Reports License Validation – cURL error connecting to update.role-editor.com port 443

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #7895
    edgewebware
    Participant

    Hi,

    We are not able to load the full settings page on the Pro plugin because the License Key validation fails to connect, generating the following error:

    Something went wrong: cURL error 28: Failed to connect to update.role-editor.com port 443 after 5203 ms: Connection timed out

    At first this was an intermittent issue but now seems to be permanent, happening on multiple sites.

    #7896
    Vladimir
    Keymaster

    Hi,

    Check your firewall, if 31.31.196.160 is blocked for your server. My recent test is successful – service is available from my side.

    As a quick workaround you may replace line #221 of file pro/includes/classes/settings-pro.php with:

    
    //$license_state = $license_key->validate($license_key_value);
    $license_state = array('state'=>'not available');
    
    #7897
    Vladimir
    Keymaster

    Plugin will stay fully functional. It influence only on the automatic updates.

    #7898
    edgewebware
    Participant

    As you suggested, it ended up being a firewall issue on our end. Thank you for your help!

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.