Can’t add an image using Divi

[[email protected]]

I have set up a user role and the website uses Divi. When one person from a role I created goes to edit a page, they can add the Divi Image module but they can’t select the image to use. it just keeps the default blank image that Divi uses.

[Vladimir]

Is ‘upload_files’ granted to this role?
Test if ‘edit_posts’, ‘edit_published_posts’ will help, also.
Look for the JavaScript error messages in the browser JS console after trying to upload image via Divi Image module.

[[email protected]]

I am getting this error.
react-dom.production.min.js?ver=16.14.0:32 Uncaught Error: Template not found: #tmpl-media-modal
at n.template (wp-util.min.js?ver=6.8.3:2:371)
at n.render (wp-backbone.min.js?ver=6.8.3:2:2895)
at n.attach (media-views.min.js?ver=6.8.3:2:22663)
at n.open (media-views.min.js?ver=6.8.3:2:23046)
at s.<computed> [as open] (media-views.min.js?ver=6.8.3:2:31725)
at k.value (bundle.modals.817732e4.js:2:832609)
at w.value (bundle.js?ver=4.27.4:2:2161072)
at g.value (bundle.js?ver=4.27.4:2:613788)
at Object.ki (react-dom.production.min.js?ver=16.14.0:176:167)
at ji (react-dom.production.min.js?ver=16.14.0:13:49)

[[email protected]]

And to answer your questions, yes, upload_files is granted along with edit_posts adn edit_published_posts

[[email protected]]

As an additional test, I duplicated the role I am trying to use and then added every role, and it still doesn’t work.

[Vladimir]

Is it applicable for you provide admin access in order I can look at the issue on-line?
If Yes, send credentials to support [at-sign] role-editor.com

[[email protected]]

You should be getting the email now for access.

[[email protected]]

station_team is the role I need this for.

[Vladimir]

Got it, thanks. What user role to test?

[[email protected]]

Station_team

[Vladimir]

Thanks. See now. I will test and search the solution.

[Vladimir]

Try this workaround:
1) Go to Users->User Role Editor, select station_team role and grant temporally the ‘edit_theme_options’ capability to this role.
2) Go to admin menu Divi->Role Editor, select ‘station_team’ role and turn ON the “Theme builder” option at the top.
3) Go to Users->User Role Editor, select station_team role and revoke the ‘edit_theme_options’ capability from this role.

[[email protected]]

That is working for my test account. I have asked my customer to try it now with hers. I will let you know but it seems like that should fix it.

[[email protected]]

Yes that worked. Thanks for the help.

[Vladimir]

Excellent! Thanks for the feedback.

[Author]

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