Hi,
You don’t need to have both free and Pro version. Only Pro version is enough.
How to install Pro version and do not lose changes made by free version
Plugin should not reset its settings on re-activation.
There is no option to export/import plugin settings in UI. You may backup/restore the database record if needed:
SELECT * from wp_options WHERE option_name=’user_role_editor’;
Your license key is active. You may check it directly via browser using the link below:
https://update.role-editor.com/?action=get_metadata&slug=user-role-editor-pro&force_cache_refresh=1&license_key=
Check if this link is not blocked by your hosting provider firewall
