Thanks for your response. I had to piece the screenshot of the Admin Menu screen together but here it is:

I’ll take a look at the link but I want to express that we’ve attempted to use both the “Selected” and “Not Selected” approach. If we use “selected”, the user can’t access the Appearance > Widgts & Appearance > Menu options. If we use “Not Selected” they are not able to access Smart Slider 3. We prefer the “Not Selected” method if possible because it automatically excludes users from new features/plugins until they are explicitly permitted to access them.

Anyway, while you’re looking at this I’ll take a look at the link you sent.

Thanks again.